ChinaTrad Return & Exchange Policy
Welcome to ChinaTrad services! We hope you are satisfied with our products, but if you need to return or exchange an item, please carefully read our Return & Exchange Policy after purchase.
- Return Policy:If you are not satisfied with the received item, you can apply for a return within 15 days after receiving it. Please ensure the item is unused and still in its original packaging. We will process your return request as soon as possible.
- Exchange Policy:If you need to exchange for a different size or color, you can apply for an exchange within 30 days after receiving the item. Please ensure the item is unused and still in its original packaging. We will provide you with a new item and arrange for shipment promptly.
- Return & Exchange Procedure:Please contact our customer service team before returning or exchanging items, providing the order number and details. Our customer service team will guide you through the entire process.
- Cases Not Eligible for Return & Exchange:Custom or personalized items are not eligible for return or exchange.Items that cannot be resold due to damage or excessive use will not be accepted for return or exchange.
- Refund Method:After the return is approved, we will process the refund using the original payment method. In the case of an exchange, the price difference will be adjusted based on your payment method.
- Return & Exchange Costs:Return or exchange costs resulting from non-quality issues will be borne by you. Costs related to returns or exchanges due to quality issues will be covered by us.
We are committed to providing excellent after-sales service to ensure a pleasant shopping experience for you. If you have any questions or need assistance, please feel free to contact our customer service. Thank you for choosing ChinaTrad!
